Gift Card Refund Policy

Effective Date: January 1st, 2026

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Overview

CampusNIL converts 100% of each restaurant’s monthly advertising spend ($100–$600) into gift cards distributed to verified college students near the business, guaranteeing that all ad dollars are utilized for local engagement.

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1. Refund Eligibility

Refunds may be considered only in the following circumstances:

• Verified billing or payment processing errors on the advertiser’s account.

• Administrative or platform error that prevented gift card delivery.

• Campaign services that did not launch (no gift cards distributed and no ads displayed).

Partial refunds may be considered if requested before campaign activation.

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2. Non‑Refundable Situations

Refunds will not be issued for:

• Campaigns already launched or partially/fully fulfilled.

• Changes in business preference, marketing goals, or closure after campaign initiation.

• Dissatisfaction with redemption rates or student engagement following distribution.

• Campaigns that met agreed advertising visibility or placement.

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3. Refund Process

• Refund requests must be submitted in writing to info@campusnil.com within 14 days of payment.

• Each request is reviewed within 10 business days.

• Approved refunds are returned to the original payment method within 5–10 business days.

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4. Program Adjustments

If technical or platform issues impact your campaign, CampusNIL may offer credit or campaign extension before issuing a refund to ensure full value delivery.

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5. Contact

For questions or refund requests, email info@campusnil.com. Please include your business name, campaign details, and proof of payment for expedited review.